Dear Customers,

We are so grateful and happy to have you along the way. Recently, we've received feedback from some customers that they haven’t received the goods. Several suppliers are unable to arrange the delivery in time due to the COVID-19 and we weren’t be informed in advance. Until today, we've ended our cooperative relationship with some suppliers who are unable to provide the services. We're truly sorry for this bad experience. If you haven’t received your item(s) in 20 days after placing the order, you may apply for a full refund. 

For any order issues, please contact us via [email protected] and send us your order number, we will do our best to assist you to solve the problems. As for apologies, we now also offer you a 100 voucher for compensation. We know that comparing your bad experiences, what we do is far from enough, but we will do our best to improve our further services. Your understanding would be much appreciated. 

Complaint Team

January 1, 2022

jewelleryshop-au.com